iDENTIBASE PRIVACY POLICY

 

This website www.identibase.co.uk is owned and operated by ANIMALCARE LTD (“we”/”us”).

 

Animalcare are committed to protecting and respecting your privacy. We do not use personal identifiable information such as names, telephone numbers, or emails in principle, unless the processing of personal information is supported by your consent, a legitimate interest, a contract or legal obligation.

 

This Privacy Policy applies to Personal Data that you provide to us or which is derived from the Personal Data as outlined below.

 

This policy explains our information practices and the choices you can make about the way your information is processed by identibase.

 

The information we collect

 

You may give us information about yourself by:

§  filling in forms (e.g. the identibase registration form completed when your pet is micro-chipped);

§  submitting information to us via the website or through your use of the website;

§  submitting information via our discussion boards or social media channels (e.g. Facebook; Twitter);

§  purchasing goods or services via the website;

§  participating in competitions, promotions or surveys run by us; or

§  corresponding with us by phone, e-mail or otherwise (e.g. when updating your registered contact details, reporting a lost pet or during the process of repatriating a pet).

 

The information you give us may include your:

§  name

§  address

§  e-mail address

§  telephone number

§  financial and credit card information (these details are not stored once processed)

 

You may also provide us with information about other individuals (e.g. a contact telephone number for your partner). You confirm that any such information that you provide to us is done so with the consent of the relevant individual.

 

When you visit our website, we can automatically collect:

§  technical information, the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider

§  information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for

§  information about the performance of our pages such as page response times, download errors, page interaction information

§  information we receive from other sources

 

With respect to each time you contact our customer support centre we may automatically collect your telephone number.

 

 

Information we receive from other sources:

We may receive information about you if you use any of the other websites we operate or the other services we provide. If this is the case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers) and may receive information about you from them.

 

How we normally use information about you

 

We will use the information you give to us:

§  to carry out our obligations to you in connection with the provision of the identibase service;

§  to carry out our obligations to you in connection with the provision of the identifind service (if you subscribe for this service);

§  to provide you with information, products and services that you request from us;

§  to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

§  to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you;

§  to notify you about changes to our services;

§  to ensure that content from our website is presented in the most effective manner for you and for your computer/other electronic device.

 

We will use the information we collect about you:

§  to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

§  to improve our website to ensure that content is presented in the most effective manner for you and for your computer/other electronic device;

§  to allow you to participate in interactive features available on our website when you choose to do so;

§  as part of our efforts to keep our website safe and secure;

§  to measure or understand the effectiveness of advertising we serve to you and others and to deliver relevant advertising to you;

§  to make suggestions and recommendations to you about goods or services that may interest you.

 

Information we receive from other sources:

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for any of the purposes set out above (depending on the types of information we receive).

 

Marketing Communications

 

We may contact you by electronic means (e.g. e-mail or SMS) or via post or telephone to provide you with information about goods and/or services which may or may not be similar to those which were the subject of a previous sale or negotiation of a sale to you BUT we will not do this if you have notified us that you do not wish to receive such marketing communications, e.g. by opting-out of receiving marketing communications from us when submitting information to us.

 

We may permit other trusted third party providers of ours to contact you by electronic means (e.g. e-mail or SMS) or via post or telephone to provide you with information about goods and/or services that are similar or are not similar to those which were the subject of a previous sale or negotiation of a sale to you BUT we will not do this if you have notified us that you do not wish to receive such marketing communications, e.g. by opting-out of receiving marketing communications from such third party providers when submitting information to us.

 

If we send marketing communications to you, you will be entitled to opt-out of receiving further marketing communications from us (or our trusted third party providers) and this option will be set out within any marketing communication we (or our third party provider) send to you.

 

All people or companies that use our services will have their contact details kept in our systems as these are required for rendering the service. The retention period is based on our legal obligations and in accordance with the Company’s Personal Data Retention Policy.

 

Disclosure of your information

 

Any data gathered will be shared, if appropriate and relevant to other Animalcare entities, with any of the offices of Animalcare.

 

We may share your information with selected third parties including:

 

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our customers or visitors to our website. We may also use aggregate information to help advertisers reach the kind of audience they want to target (e.g. dog owners in a particular postcode).

 

We may disclose your personal information to third parties:

w  comply with any legal obligation (e.g. complying with any court order or law enforcement request);

w  enforce or apply our website terms of use or any other agreements between us;

w  to protect the rights, property, or safety of our business, our customers or others (e.g. exchanging information with other companies and organisations for the purposes of crime prevention).

 

Where we store your information

 

The information that we have from you is stored and processed within the EU boundaries by personnel engaged by us (e.g. by our employees and/or by our third party suppliers). In addition, the information that we have from you may be transferred, stored and/or processed at a destination outside the European Economic Area ("EEA") by personnel engaged by us (e.g. by our employees and/or by our third party suppliers) within the agreements and limitations of the General Data Protection Regulation (GDPR-EU Regulation 2016/679). By submitting your information to us you agree that we may transfer, store and/or process your information as described in this section.

 

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone as this may jeopardise the security of your information.

 

Collection of information by third-party sites and sponsors

 

Our website contains links to other sites whose information practices may be different to ours. Visitors should consult these other sites' privacy notices as we have no control over information that is submitted to, or collected by, these third parties.

 

Cookies

 

Our website uses cookies. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the 'lifetime' of the cookie, and a value, usually a randomly generated unique number. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site and services.

 

We may use cookies in the following ways:

 

For detailed information about cookies and how they are used on our website, see our Cookie Policy.

 

Disabling/enabling cookies

 

You may choose to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. For further information about disabling or blocking cookies, please see our Cookie Policy.

 

Our commitment to security

 

We employ security measures to prevent unauthorised access to information that we collect. In the unlikely event there is unauthorised access or unauthorised disclosure of your personal data, we will inform you as soon as possible in line with GDPR requirements.

 

If you have any concerns that your information is incorrect or has been disclosed, please contact us so that we can correct the data, investigate any issue and take any action necessary to prevent such issue recurring in future.

 

 

 

Your rights

 

In accordance with data protection law concerning the processing of personal data you are entitled to review the personal data we hold about you, request that we correct it if necessary, object to its processing, or request deletion of your data as long as we are not obliged to retain it for legal or contractual purposes. To do this, please send an email to privacy@animalcare.co.uk.

 

How to contact us

 

If you have any questions or concerns about Animalcare’s Privacy Policy or its implementation, please contact us at privacy@animalcare.co.uk. If at any time you decide that we should no longer hold any of your personal data or wish to change the use to which any such data can be put, please let us know by emailing us at this address.

 

Revisions to our privacy policy

 

We reserve the right to revise this policy in whole or in part from time to time. Please review the policy periodically for changes.