Lost and Found pet advice

At identibase we appreciate the distress you feel if your pet goes missing. Our 25 years experience in bringing lost pets home enables us to provide the best advice to help you at such a stressful time.

Lost a Pet

If your pet is missing we recommend you take the following steps:

  • Check with your neighbours to make sure your pet is not with them or hiding somewhere, pay particular attention to sheds and garages where your pet may have been accidently trapped.
  • For dog owners who may have lost their pet whilst out walking, trace the route of your “normal” walk.
  • Advise your vet, plus local rescue centres and charities in your area.
  • Put up simple signs around your local area asking for help in locating your pet, include a photo and a description.
  • Phone identibase® on 01904 487 600 or go online to your pets registration page and report your pet as missing.
  • Remember to let us know when your pet comes home so that we can ensure the records on identibase® are accurate and up to date.
  • Most importantly, TRY NOT TO PANIC, we have reunited thousands of missings pets with their worried owners thanks to their microchip.
Found a pet

If you’ve found a stray pet there are a few things you need to know about your legal obligations. We recommend you take the following steps for dogs and cats…

If you’ve found a dog…

  • Check if the dog has a coller and identification tag, if it does try contacting the owner.
  • If the dog does not have an identification tag you must contact the local authority dog warden immediately and arrange for them to collect the dog.
  • Please note: Rescue centres are unable to take in stray dogs from members of the public.

It is a legal requirement that you contact the local authorities and advise them if you find a stray dog. This ensures that the dog can be thoroughly scanned to check if a microchip is present and gives worried owners the best possible chance of being reunited with their pet.

If you’ve found a cat…

  • Ask your neigbours whether there is a cat missing; often cats believed to be strays do, in fact, belong to someone local.
  • Call your local Cats Protection or RSPCA to report the cat and make a request for someone to come and collect it, they may ask you to feed the cat until someone can come out to you (especially in the summer). During the winter, they will ask whether there is somewhere dry for the cat to go and food for him to eat, until they can get to you.
  • If the cat is injured they will ask you to take it to the nearest vet. Once the cat is stable and the vet confirms that it has no owner, they may contact Cats Protection or the RSPCA to request it be taken into their care.