Lost and Found pet advice

At identibase we appreciate the distress you feel if your pet goes missing. Our 25 years experience in bringing lost pets home enables us to provide the best advice to help you at such a stressful time.

I've found a stray pet

If you’ve found a stray pet there are a few things you need to know about your legal obligations. We recommend you take the following steps for dogs and cats…

If you’ve found a dog…

  • Check if the dog has a coller and ID tag, if it does try contacting the keeper.
  • If the dog does not have an ID tag you must contact the local authority dog warden immediately and arrange for them to collect the dog.
  • Please note: Rescue centres are unable to take in stray dogs from members of the public.

It is a legal requirement that you contact the local authorities and advise them if you find a stray dog. This ensures that the dog can be thoroughly scanned to check if a microchip is present and gives worried keepers the best possible chance of being reunited with their pet.

If you’ve found a cat…

  • Ask your neigbours whether there is a cat missing; often cats believed to be strays do, in fact, belong to someone local.
  • Call your local Cats Protection or RSPCA to report the cat and make a request for someone to come and collect it.
  • If the cat is injured they will ask you to take it to the nearest vet.
I've lost my pet

If your pet is missing we recommend you take the following steps:

  • Check with your neighbours to make sure your pet is not with them or hiding somewhere, pay particular attention to sheds and garages where your pet may have been accidently trapped.
  • If you have lost your dog whilst out walking, trace the route of your “normal” walk.
  • Log-in to your identibase® account or call identibase® on 01904 487 600 to report your pet as missing.
  • If you're a member of identibase® premium you can use the identifind® enhanced reuniting service, 24/7 365 days a year. We will send a local alert to rescue centres, charities and veterinary surgeries in your area as well as produce ‘Lost’ posters on your behalf and mail them to you for displaying locally.
  • Try not to panic, we have reunited thousands of missing pets with their worried keepers thanks to their microchip.
  • Finally, please remember to let us know when your pet comes home so that we can ensure the records on identibase® are accurate and up to date.